First and foremost I'm passionate about education and technology. As a technical trainer I work every day to broaden minds and encourage integration of technology into the everyday lives of my clients.
Online Education Specialist, Owned Media
November 2016 - Present
Designs, researches, and scripts Education Content for Hootsuite Academy.
Client Services Consultant, Enablement and Training
March 2016 - November 2016
Works directly with clients to develop customized training plans for their teams and deliver training on the QuickMobile platform via Webinar or in-person sessions. Assists in delivering weekly internal training sessions and supports employee training and on-boarding.
Designs, scripts, records, and edits training videos and resource documents for the company’s help guide using Camtasia and Madcap Flare.
Creative - Trainer
October 2012 - March 2016
As a trainer for Apple I translated technical concepts into easy to understand terms, working with empathy and care in challenging situations. I provided in-person training on the entire range of Apple's hardware and software in 30, 60, and 90 minute appointments.
I was trained in adult education and learning techniques through an exclusive on boarding course at Apple's headquarters in Cupertino, California.
I worked with Apple's Business team to facilitate customized training sessions to large and small companies on a variety of subjects including Film Production, Office Productivity, and Social Networking.
I organized and coordinated Apple's Field Trip program, involving communication with private and public schools to build curriculum that fits with their student's needs.
I helped pioneer a weekly internal training program, providing sessions on new products, training techniques, and software to a store of 100+ employees.
In March of 2016 I worked with Oakridge Centre and the Van Gogh Museum to design a course based on integrating Van Gogh's painting style with modern technology. I designed and implemented a curriculum that was rolled out in 27 sessions to over 600 students from around the Lower Mainland.
October 2011 - October 2012
This role consisted of a mix of both Technical Consultation - including performing repairs on iOS devices - and customer training on Apple's hardware and software offerings.